Privacy Policy - Numax Energy Solutions

1. Introduction

Numax Energy Solutions (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.numaxups.co.in, purchase our products, or engage with our services including UPS systems, stabilizers, solar inverters, lithium batteries, and energy management solutions.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, billing/shipping address.
Transactional Information: Purchase history, payment details (processed securely via third-party gateways).
Technical Information: IP address, browser type, operating system, device identifiers, and usage data.
Communication Records: Customer service inquiries, testimonials, and feedback.
EWaste Management Data: Information related to recycling or disposal requests under our sustainability initiatives.

3. How We Use Your Information

Your information is used to:

Provide and deliver products such as UPS, stabilizers, batteries, and inverters.
Process payments and manage orders securely.
Offer customer support and respond to inquiries.
Improve website functionality and user experience.
Send promotional communications about new products, offers, and events (with opt-out options).
Comply with legal obligations including tax, warranty, and ewaste regulations.

4. Information Sharing

We do not sell your personal information. We may share data only with:

Service Providers: Logistics partners, payment processors, IT support.
Regulatory Authorities: When required by law (e.g., compliance with Indian PF/ESI or ewaste rules).
Business Transfers: In case of merger, acquisition, or restructuring.

5. Data Security

We implement industry-standard safeguards including encryption, firewalls, and secure servers to protect your data. Access is restricted to authorized personnel only.

6. Your Rights

As a customer, you have the right to:

Access your personal data stored with us.
Request corrections to inaccurate information.
Opt out of marketing communications at any time.
Request deletion of your data, subject to legal and contractual obligations.

7. Cookies & Tracking

Our website uses cookies and analytics tools to enhance browsing experience and monitor performance. You can disable cookies in your browser settings, though some features may not function properly.

8. EWaste & Sustainability

As part of our EWaste Management program, we may collect customer details to facilitate safe recycling and disposal of batteries and electronic equipment, in compliance with Indian environmental regulations.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Updates to Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the revised effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Numax Energy Solutions
Website: www.numaxups.co.in
Email: info@numaxups.co.in
Phone: +91 9391423279
Address: Shivam's Teja's, Plot No. 186 & 187, #203, 2nd Floor, Sainikpuri - ECIL Road, Vayupuri, Secunderabad-500 094